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Accessibility Standard For Customer Service

At The Ladies’ Golf Club of Toronto we believe in independence and dignity to all of our members and guests. The Accessibilities for Ontarians with Disabilities Act (AODA) was enacted to ensure people with disabilities are treated and served equally.  The AODA's mission is to eliminate the barriers that are currently preventing people with disabilities from equality in Ontario.  The following plan is communicated to our members and staff to ensure that everyone receives equality of opportunity.

We are always welcoming to all assistive devices, support persons, and service animals.

Temporary disruption
If accessible services are not available we provide extensive notice of temporary disruption via:

  1. Our website
  2. Signs are placed around the club, including the entrances to the buildings.

Feedback
The Ladies’ Golf Club of Toronto has processes in place to receive and respond to feedback to ensure that accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports, upon request.  

We openly encourage feedback from all of our members and guests through:

  1. Our online comment card system.
  2. Our annual member survey
  3. Face-to-face interaction

The Ladies’ Golf Club of Toronto notifies the public about the availability of accessible formats and communications supports with respect to the feedback process through our website: www.ladiesgolfclub.com

Training:

  • All employees that interact with members of the public or third parties are trained in Accessibility For Ontarians With Disabilities, Accessibility Standards, and on the Human Rights Code as it pertains to persons with disabilities as part of their orientation. This includes:

a) All persons who are an employee of, or a volunteer with, the Ladies Golf Club of Toronto;
b) all persons who participate in developing the organization’s policies; and
c) all other persons who provide goods, services or facilities on behalf of the Ladies’ Golf Club of Toronto.

  • Employees are encouraged to participate in enhancing our policies and procedures.
  • Employees are knowledgeable of how to use the equipment or devises that may assist with providing goods and services to people with disabilities.  
  • Ensure that communication and interaction is facilitated with people of various types of disability.
  • That ongoing training is completed to incorporate any changes to policies and procedures  
  • All employees that interact with members of the public or third parties receive job specific training regarding The Human Rights Code and accessibility standards including accessible workplace / employment, accessible website, feedback and communication options and solutions to potential barriers.

Potential Barriers and Solutions: The following are some real examples of potential barriers for disabled members and guests and the solutions we have in place to accommodate everyone.
Potential barriers:

  • Walking 18 holes of golf
  • Not being able to read updates, bulletins, and menus
  • Only stairways to 2nd floor of clubhouse A deaf or oral deaf guest would like to communicate with a member of our staff

Solutions:

  • We provide a compassionate rider fee for golf carts.
  • All pertinent information is available on our website. Therefore, an at home screen reader will be able to relay the message.
  • In the clubhouse, all of the amenities and necessities are on the main floor of the building.
  • Our club, for the most part, uses a written chit system for ordering. Therefore, there are always many pencils and chits or loose paper around for guests to write on. 

Accessibility Standards Policy

In accordance with the Accessibility for Ontarians with Disabilities Act, Accessibility Standard for Customer Service, Ladies’ Golf Club is dedicated to ensuring that our services are accessible and offer the same opportunity and benefit to all members and guests. We are also committed to ensuring that our services are provided in a manner that respects the dignity and independence of people with disabilities.

Ladies’ Golf Club will communicate with people with disabilities in ways that take into account their disability. We understand that communication styles vary and that not all persons with the same disability use the same communication modalities. Ladies’ Golf Club makes every effort to ensure that our employees take this into consideration and, when not sure, to always ask our members and guests how best to communicate with them.

Ladies’ Golf Club is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public. We ensure that all employees are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

Ladies’ Golf Club is also committed to welcoming people with disabilities who are accompanied by a support person. Any member or guest with a disability who is accompanied by a support person will be allowed to enter the Club’s premises with his or her support person.  

Ladies’ Golf Club will provide members and guests with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

To make certain that our provision for services is accessible, Ladies’ Golf Club provides training to employees and others who interact with our members and guests.  

Comments on our services are welcome and appreciated. Members and guests can submit feedback to: [email protected]. Members or guests who provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.